1. What Information Do We Collect?
When you register or use the damacai platform, we collect several categories of information to ensure the service remains secure, accurate, and effective. Types of information collected include:
- Account Information: Full name, date of birth, identification card number, email address, and mobile phone number you provide when registering your account.
- Payment Information: Transaction details in Malaysian Ringgit (MYR), payment methods such as online bank transfer, Boost, or GrabPay. Full card numbers are not stored on our servers.
- Device and browser information: Device type, operating system, IP address, browser type, and screen resolution—used to optimize user experience on smartphones and computers.
- Usage Data: Pages visited, session duration, actions taken on the platform, and game preferences — used to improve our services.
- Cookies: Small files stored on your device to remember preferences and login status.
2. How We Use Your Information
All information collected by damacai is used solely for legitimate purposes directly related to providing the platform’s services. Primary purposes include:
- Verifying user identity and complying with anti-money laundering (KYC) legal requirements.
- Securely and accurately processing deposits and withdrawals in MYR.
- Providing effective customer support whenever you contact our team.
- Sending important notifications related to your account, transactions, and policy updates.
- Analyzing usage patterns to improve platform performance and overall user experience.
- Detecting and preventing fraudulent activities or unauthorized access to your account.
- Complying with reporting requirements to relevant Malaysian authorities when legally required.
Damacai will not use your information for third-party marketing without your explicit permission first.
4. Data Storage, Security and Information Sharing
Your personal data is stored on secure servers using industry-standard encryption. We implement strict access controls so only authorized staff can access user information, and only when necessary to perform their duties.
Data retention periods depend on the type of information and applicable legal requirements. Generally, account and transaction information is retained as long as necessary to comply with Malaysian financial regulations and laws.
Sharing with Third Parties: damacai does not sell, rent, or transfer users’ personal information to third parties for marketing purposes. Information is only shared under the following circumstances:
- With payment service providers used to process your MYR transactions, subject to strict confidentiality agreements.
- With authorities or law enforcement when required by law or to comply with court orders.
- In cases of business mergers or acquisitions, users will be notified in advance.
5. Your Rights as a damacai User
As a damacai platform user, you have specific rights related to your personal data. We respect and facilitate the exercise of these rights:
- Access Rights: You can request a copy of the personal information we hold about you at any time.
- Correction Rights: If any information we hold is inaccurate or outdated, you have the right to request correction. You can also update your personal information directly via your account settings page.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data. However, such requests may be subject to legal obligations requiring us to retain certain records.
- Right to Restrict Processing: You can request restrictions on how we use your data in certain situations.
To make any requests regarding your privacy rights, contact the damacai support team via email at [email protected]. We will process your request within a reasonable time frame in accordance with applicable laws. General privacy questions can also be directed to the frequently asked questions us.
6. Policy Amendments and How to Contact Us
Damacai reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any updates will be posted on this page with the revised date. We encourage you to review this policy regularly.
If there are significant changes materially affecting how we use your personal data, we will strive to notify you via in-platform notifications or the email address registered with your account.
For any inquiries, concerns, or complaints about your data privacy on the damacai platform, you can reach us at:
- Email: [email protected]
- Section frequently asked questions for general inquiries
Continued use of the damacai platform after any policy updates implies your acceptance of the revised terms. This policy is governed by Malaysian law, and any disputes will be resolved under the applicable laws in Malaysia.
Your Privacy Secured — Start with Confidence
Register your damacai account with confidence. Your personal information is protected with industry-standard encryption, and we never share your data without permission.